Introduction
At Acquirit Communications Private Limited, we strive to provide the highest quality
telecommunications services to our customers. We understand that there may be
circumstances where you are not satisfied with our services or where refunds are necessary.
This Refund Policy outlines the terms and conditions under which refunds will be provided
for our telecommunications services.
General Refund Policy
1. Eligibility for Refunds
- Refunds are applicable only to the services provided by Acquirit
Communications Private Limited.
- Refund requests must be made within 30 days of the service activation or
renewal date.
2. Non-Refundable Items
- Setup fees, installation charges, and any one-time fees are non-refundable.
- Fees for services that have been fully delivered or utilized are non-refundable.
- Payments made for third-party services or products are non-refundable.
3. Conditions for Refund
- The customer must have experienced a genuine issue with the service that is
attributable to Acquirit Communications Private Limited and which cannot be
resolved within a reasonable timeframe.
- The customer must provide a detailed explanation of the issue and allow our
support team an opportunity to resolve it before a refund is considered.
4. Processing of Refunds
- Refunds will be processed within 14 business days of approval.
- Refunds will be made using the original payment method unless otherwise
agreed upon.
- Customers may be required to provide additional information to process the
refund.
Specific Services Refund Policy
1. Prepaid Services
- Unused prepaid services may be refunded on a prorated basis.
- The refund request must be submitted before the prepaid service period
expires.
2. Subscription Services
- Refunds for subscription services will be provided on a prorated basis from
the date of the refund request approval.
- The remaining subscription period will be calculated, and the appropriate
amount will be refunded.
3. Contractual Services
- For services under a contractual agreement, refunds will be handled according
to the terms specified in the contract..
- Early
Exceptions
1. Force Majeure
- Refunds will not be provided for service interruptions or failures caused by
events beyond the control of Acquirit Communications Private Limited, such
as natural disasters, war, acts of terrorism, and other force majeure events.
2. Customer Negligence
- Refunds will not be issued for issues arising from the customer’s negligence,
misuse, or non-compliance with the service terms and conditions.
How to Request a Refund
1. Contact Customer Support
- To request a refund, customers must contact our customer support team via
email at support@acquirit.in or by calling our helpline at 9810331890
2. Provide Necessary Details
- Customers must provide their account details, service description, and a
detailed explanation of the issue.
3. Review and Approval
- Our support team will review the refund request, investigate the issue, and
provide a resolution or approval for the refund within a reasonable timeframe.
Changes to This Privacy Policy
Acquirit Communications Private Limited reserves the right to amend this Refund Policy at
any time. Changes will be effective immediately upon posting on our website. Customers are
encouraged to review the policy periodically for any updates.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email:support@acquirit.in
- Contact Number:9810331890
Thank you for choosing Acquirit Communications Private Limited. We value your business
and are committed to providing you with exceptional telecommunications services.